Customer Service Through Technology - High Quality Graphite Products
Knowledge is Power.
To harness that power, we have invested in software, hardware, and training to capture data on every aspect of our business.
We know that exceptional document control and real-time data are critical to providing the highest quality products at the most reasonable prices. Semco Carbon has implemented, and successfully utilizes, a company-wide ERP system to handle every aspect of our business.
All client parts are entered into our company database with their specific requirements, BOM, drafted prints and revisions, job notes, and unique barcoded part ID number. The CNC (computer numerical control) programs required and the solid models to manufacture the items are also attached along with part pictures in the database. Client orders are then tracked through the manufacturing process using time-tracking software and barcode scanners. All employees that touch a client's product record their work-center, machining process, and progress as the work flows through the facility floor, providing management instant feedback and data on all jobs.
If a customer obsoletes an item or issues a revised drawing, these revisions are easily updated in the system, providing clear documentation with an audit trail and instant revision availability for the entire organization. Once a customer's components are in the ERP system, ordering is effortless and worry free.